COVID-19 Procedures and Processes

Covid-19 Procedures and Processes


IMPORTANT INFORMATION FOR YOUR STAY - PLEASE READ 

During the Covid-19 Crisis the Government have issued guidance and restrictions governing Accommodation Providers and guidance to employers. 

The following information reflects the changes we have introduced to protect both Employees and Guests.  

We hope you will bear with us, as we seek to provide an optimum level of service within the prescribed restrictions.

Updated 8th March 2021

-IMPORTANT: OPEN from 12th April (1 Household) and from 17th May (No Restrictions)

- Check our web-pages for rules and procedures introduced due to COVID-19 

Current Government definitions of essential workers are shown in the following links; Essential Workers (1) or Essential Workers (2) 

We are open to all guests but the services and facilities we offer have been adjusted to comply (as closely as possible) with all guidance issued by the Government to protect both Employees and Guest during their stay. 

(NB We strive to achieve the standard of COVID-19 Compliance which aims to minimise the risks with a combination of risk removal, double stage cleaning and sanitization and social-distancing measures ; due to the nature of our accommodation we are unable to achieve a heightened level of ‘clinical cleanliness’ standards and therefore me

Changes to Rooms and Facilities 


Before you arrive the property will have been vacant for 24 hours and will have been ventilated, Two Stage Cleaned (deep cleaned and disinfected (as recommended – see below for details)).  

Touch Points: all identified points of regular contact (e.g. Door Handles, Light Switches, Kettle Handles, Hair Dryers and Sanitary Wear) will have been spot cleaned and sanitized in particular. TV Remotes will have been sanitized and wrapped in protective covering prior to arrival.  

All soft furnishings have been removed to aid deep-cleaning (apologies that the property may vary from website pictures). 

In your rooms your beds will be freshly made and clean towels left.  

You will find a plastic waste bin and laundry bag for each night of your stay. 

On the final day of your stay, please strip your bed and place the linen and used towels in the laundry bag. 

These measures are aimed at protecting our employees. 

Meals 

All Glasses, crockery and cutlery left in the property will be washed in a dishwasher at highest setting. 

These may additionally wrapped to maintain sanitization before use.  

Government Guidance: People staying in accommodation that have symptoms of COVID-19  

If a guest is displaying signs of the COVID-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider (Text 07552 724926 / 07749 016766), immediately self-isolate where they are to minimise any risk of transmission, and request a test. 

If they are confirmed to have COVID-19, they should return home if they reasonably can. 

They should use private transport but only drive themselves if they can do so safely. 

If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority.  

Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest (and if appropriate their family) has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolation, household isolation and social distancing.  

Read further guidance for non-essential travel during the COVID pandem

 
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